Frequently Asked Questions
(& not so frequently asked questions)


I get questions from clients and potential clients and most all of the answers can be found below. And some answers even have photos in which I cannot show you on the phone or at class please take a look.


Most questions can be answered by reading the information on the following pages... Pet Obedience Training, Pet Obedience Contractor the actual page for the class your wanting to take, however, below you'll find extra information, Rules and common questions.

Please look through all the questions below click on that question to go straight to the answer, if you still have a question after viewing this page shoot us an email please! Thanks for taking the time...

 

 General Information     Signing up for class/Available times/Prices     Class Rules     

 Equipment- Puppy & Basic

 

 

 

 

General Information

Can I meet with you before sending in the contract?

My dog is aggressive do you need to see it first?

 But doesn't my dog need a group class to be socialized?

 Can my spouse come with me?

Can my child come to class?

I own two dogs I want to put them into training, should I bring them at the same time?

I am physically impaired/injured can I still take the classes?

My dog is deaf can you train it?

Are classes inside or outside?

My dog has already had Basic Obedience somewhere else do I still have to go through your Basic before Advanced?

I'm under 18 and your contract states I must be 18 or older can I still take the class or attend?

 

Class Rules

 What are the rules of canceling a session?

Refunds?

When can I start Advanced Obedience?

 Can my spouse come with me?

Can my child come to class?

See Contract for more class rules, and you will also receive rules & directions to class location via e-mail before your 1st class.

 

Signing up for class

 How do I sign up for regular classes?

What is the deposit?

How much are the classes?

Can I pay with a credit card?

*What are your hours of operation /Training Times Available?/Scheduling*

Can I drop off my contract to you?

Can I bring my contract to class instead of sending it in?

Do you work all year?

Will you come to our house?

Do you need to meet the dog first?

What is your physical address? Where are you located?

My work schedule changes weekly, can we work around that?

 

 

Equipment- Puppy & Basic

Where do I get the equipment I need for class?

How do I  measure for a slip (choker) collar?

What kind of equipment do I need for Puppy Class?

What kind of equipment do I need for Basic Obedience Class?

 

 

 

 

 

 

 

 

 

Where do I get the equipment I need for class? You can find some equipment locally and some you need to order depending on, quality wanted/needed, and what your looking for. A couple of places to order from are... Active Dogs & Bridgeport equipment.

 

 

 

 

 

What are your hours of operation/Available Training TImes/Scheduling?

Our training times vary depending on the season, classes taken. and current clients already on the schedule. We cannot guarantee these times will be available, but the times below are what could be possible. We cannot guarantee a certain time will be available a week or more out. Once we receive your deposit and contract we will contact you with current available times and then get you on the schedule. Once you are on the schedule we like to keep you on that same day and time each week until your finished with your class (unless otherwise discussed i.e. work schedule changes). Our schedule can change daily/weekly as customers start and finish or move to the next class. Since we schedule by first contracts received, if your wanting, say an evening, and they are all taken, if you send in the deposit and contract then as soon as one is available you can slide in that spot. We do not hold a time/day without the deposit and contract.

Regular class time availability 2017

Spring Hours:

Starting March 12

Monday    11:30--------6:00

Tuesday   11:30--------6:00

Wed.          11:30--------5:00

Thursday  11:30--------6:00

No Classes available on Friday, Saturday or Sunday

We do observe all Holidays. 

 

Summer Hours:

Starting June 1

Monday    11:00--------7:00

Tuesday   11:00--------7:00

Wed.          11:00--------5:00

Thursday  11:00--------7:00

No Classes available on Friday, Saturday or Sunday

We do observe all Holidays. 

 

Fall Hours:

Starting September 1

Monday    11:30--------6:00

Tuesday   11:30--------6:00

Wed.          11:30--------5:00

Thursday  11:30--------6:00

No Classes available on Friday, Saturday or Sunday

We do observe all Holidays. 

 

Winter Hours:

Starting October 31st

January, February & March hours will be limited,  "IF" I work through the winter (will be stated on Contract Info. Page & Here).

Monday    12:00--------5:30

Tuesday   12:00--------5:30

Wed.          12:00--------5:00

Thursday  12:00--------5:30

No Classes available on Friday, Saturday or Sunday

We do observe all Holidays. 

*********Harsh winter weather (generally Jan. Feb. March) - If I have back to back classes and it is super cold that day I will either cancel both classes or give the option to the customers to cancel or do one of those customers that week and swapping them out the next, so it is possible you may have 2 weeks between classes then one week between classes.  I have to play it by ear in the winter months, it's that or take off for the 3 months and start back in the spring!!*********

 

 

 

 

Below is a calendar for the absolute last days to get started in the regular classes.  Assuming no classes are missed. ALL Classes must be finished by December 21 2017.  Contracts and deposits must be received at least 1 week prior, in order to get started on these days. Otherwise we will see you in the spring 2018!!!

November 2017

Sunday Monday Tuesday Wednesday Thursday Friday Saturday



Oct. 30

Last Monday to start Advanced Training for the year.
Oct. 31


Last Tuesday to start Advanced Training for the year.
1

Last Wednesday to start Advanced Training for the year.
2





3





Not Available
4





Not Available
5

DST





Not Available
6







7

Last Tuesday
to start Basic OB for the year



8







9

Last Thursday
to start Basic OB for the year



10





Not Available

11






Not Available
12







Not Available
13


Last Monday
to start Basic OB for the year


14







15

Last Wednesday
to start Basic OB for the year


16







17







Not Available
18







Not Available
19




Not Available
20





21

Last Tuesday
to start Puppy Class for the year
22





23

OFF Thanksgiving


24




Not Available
25




Not Available
26








Not Available
27

Last Monday
to start Puppy Class for the year




28









28

Last Wednesday
to start Puppy Class for the year



30

Last Thursday
to start Puppy Class for the year




 

 

 

How do I sign up for regular classes?

Just go to our contract page please read it completely, fill it out, and send it in, we will contact you with a start day and time after we receive the contract. Deposit or full payment must be sent with contract, balance due at first class.

 

 

 

 

 

What is the deposit?  The deposit is $50.00 It is required that we receive your contract and deposit in order to get on the schedule, and to hold your spot.

 

 

 

 

 

Can I pay with a credit card? Yes but you must e-mail that you would like to use a credit card and you will then be sent an invoice via PayPal, as there will be an additional fee. Please indicate if you want to pay in full or just the deposit. Credit Cards are not accepted for final payment at the time of your *first class (*cash or check only).

 

 

 

 

 

How much are the classes? Class pricing can be found on the individual pages describing the class (i.e. Puppy Kindergarten, Basic Obedience, Advanced Obedience etc...) go back to the Pet Obedience page and click the appropriate link,  price is near the bottom of the page.

 

 

 

 

 

But doesn't my dog need a Group Class to be socialized? First of all Once a week for a few weeks won't socialize your dog to much. How old is the dog? Is it in a socialization period? Is it in a fear imprint period? Will all the other dogs in your Group Class be well behaved or dominate or aggressive etc.. to your puppy/dog ? Will your puppy/dog pick up any disease at the Group Class? Will you and your Puppy/Dog be able to concentrate in that atmosphere ? You need to be able to learn so you can teach your dog at home, your dog needs to be able to focus, to learn, what is being taught. After you and the dog are doing very well at the exercises we at Precision K-9 Services will tell you when and how to start various distractions pertaining to the exercises taught and depending on the individual situation. You are responsible for socializing your puppy daily not just once a week at a dog class. Socialization is more than playing with other dogs, it is about real life situations and the world we live in and the world that particular dog will be exposed to. Ask us, at your class, about socialization!

 

 

 

Can I meet with you before sending in the contract?

Can I drop off my contract to you?

With our very busy schedules, it is unlikely that we will have the time to meet with someone just to get payment and contract. This also keeps us from making an appointment that someone won't keep.  This is just one of many reasons we have this policy in place.  We have been doing business this way for many many years and it works for us. Please send in your Deposit (which is a holding fee to hold your day / time) with Contract.  See the contract page.  If you need references just ask, no problem.

 

 

 

 

 

Can I bring my contract to class instead of sending it in?

Sorry, no, our policy is, we must receive your contract and at least the deposit before we even schedule your class.

 

 

 

 

My Dog is aggressive do you need to see it first?

If your dog is aggressive toward people and you are afraid it will bite, or it has bitten someone already then you need to do the temperament test before the Basic Obedience Class.

 If it has some aggressive behavior but hasn't bitten and you don't think it will and you feel you have enough control or strength while it is on leash to hold it back from people while you go through obedience,  then go ahead with the obedience and we can do the temperament test later if we think it is needed. (all classes are private instruction)

If it has "dog aggression", and not people aggression, no problem as classes are private instruction and there aren't other dogs in class. This issue will be addressed however.

Click here for more info on aggression.

 

 

 

 

 

What are the rules about canceling a session ?

You Must Give a 24 hour notice for cancellation of a class.  No Excuses.  If you cancel last minute- If you cancel and I have already left to go to class and had to wait on you - you are a no-show,  you forfeit that class and you are responsible for calling and setting up any classes you have left (minus that one).   IF YOU CANCEL MORE  THAN ~ 2 TIMES IN PUPPY ~3 TIMES IN BASIC ~4 TIMES IN ADVANCED, YOU MAY LOSE YOU SPOT AND WE WILL GET YOUR REMAINING CLASSES IN WHEN WE ARE ABLE.  IN ADDITION IF CANCELATIONS CONTINUE TO BE A PROBLEM YOU MAY LOSE YOUR REMAINING CLASSES WITHOUT REFUND.  We do not often have this issue, however when it happens these people are holding up spots for people waiting to get into our classes. We have had a lenient policy and try to work with people as much as possible but will not have people take advantage of it.  I have recently had one person take 4 months to complete a Basic Obedience class I would schedule, she would agree, then cancel right before, sorry that is just ridiculous! Thus this New Rule!

 

 

 

 

 

Can my spouse come with me?

Yes, if he/she will be working the dog at home then that person needs to be at class. But no more than 2 people should be teaching the dog.

 

 

 

 

 

Can my child come to class?

No one under 18 please.  After the dog is trained you can show other family members how to handle the dog.

 

 

 

 

I'm under 18 and your contract states you must be 18 or older, can I still take the class or attend?

No, you must be at least 18 years of age,  NO EXCEPTIONS, sorry.

 

 

 

 

I own two dogs I want to put them into training, should I bring them at the same time?

That is fine, we have had people bring 2 and 3 dogs some customers had a family member as a handler for each dog,  and other customers just switched off and worked each dog separately.  Or you can schedule the dogs on different days and times. Class prices listed are per dog however regardless if they come together or not, class time will most likely be extended as if they were in separate classes. If they are a big distraction to each other they will need to be done separately but bringing them together will still save you a trip.

 

 

 

 

 

I am physically impaired can I still take the classes?

 Obedience classes can be very physically demanding, depending on the dog, even for the healthiest of people. You do need to be sure your physically able to work the dog. If an injury prevents proper training, you may want to think about someone who can train the dog for you, to do so, then pair the dog with you after the hard work is done.  Call to discuss it further if you are at all in question.

 

 

 

 

 

My dog is deaf, can you train it? Yes

 

 

 

 

 

 Are classes inside or outside?

All classes are outside, dress appropriately.  Classes will be canceled in inclement weather.

 

 

 

 

 

My dog has already had Basic Obedience somewhere else, do I still have to go through your Basic before Advanced? Yes, you will have to complete OUR Basic Obedience before doing our Advanced Class.

 

 

 

 

 

How do I  measure for a slip (choker) collar?

If your dog is still growing you will probably need to purchase several collars, don't purchase a large one because you think he will grow into it. Fit him as he grows. I can send a video to you to be sure you have the proper fit before coming to class if needed.

General guideline...

Most dogs we train use 3mm unless they are small dogs. 

Don't buy a 4mm !!!! Not even if you have a Great Dane, get a 3.0mm

The "mm" is how thick the chain is. 

The easiest way to tell you how to measure for length for the two types of slip collars...

If you are using the typical collar with two o-rings you want the collar to just fit over the dogs head. Example: if a 16" won't fit over the head at all and a 18" fits then you would not get a 20" it would be too big. Use the 18". Comes in 2" increments even numbers. This type of collar goes over the dogs head.

With a toggle collar you can get a different fit. Great when the regular slip collar is a bit too big.  Comes in 2" increments odd numbers.  This type of collar wraps around the neck and hooks.

 

 

 

 

 

 

Do you work all year?

 I am NOT working the winter 2017/2018.

 

 

 

 

 

Will you come to our house?

We no longer offer in-home.

 

 

 

 

 

Refunds?

As stated on the contract no refunds.  We have always had a no refund policy.  Any monies once received, will be seen as a commitment from you, and are non-refundable no matter how many classes, if any, are attended. No Refunds No Exceptions. Make certain you are ready to start and finish training! Applies to any and all classes, includes Gift Certificates.

 

 

 

 

 

Do you need to meet the dog first?

No, we begin training the first scheduled training day. Unless your dog is aggressive and you may need to schedule a temperament test to determine what steps to take with your dog, we have no need to see your dog ahead of time.

 

 

 

 

 

When can I start Advanced Obedience?

Advanced Obedience Class is taken after you finish OUR Basic Obedience Class.  You can NOT take our Advanced Class before first taking our Basic Obedience Class. It is a requirement.  No @ home training, nor another trainers Basic will be accepted to enter our Advanced Obedience Class.

 It is best if you go straight to Advanced from Basic without any time (weeks/months) between. The dog's training and your handling is correct and fresh.

 

 

 

 

 

My work schedule changes weekly, can we work around that?

Yes, since we are working one-on-one and not group classes, if you need to change the day/time weekly, we will work with you as best we can. We have done this with many people in the past and it has never been a problem. But realize we can not move other clients that are set in the schedule just to get you in, you'll have to be worked in to an available spot.

 

 

 

 

 

What kind of equipment do I need for Puppy Class?

Puppy Class- You need a 6' leash appropriate for the age and breed. A thin nylon leash with a smaller snap if it is a very small pup or small breed. You do not want a heavy leather with large snap to weight the pup down. When the puppy ages you can get a nice leather leash.  Also you don't want the puppy chewing on a good leather leash!! But there are thin leather leashes if you want... You need to have the proper equipment before coming to your first class.

Puppy Class- Flat collar "buckle type" not the snap type !!!! Nylon or Leather is fine.

Like a Belt

Puppy Class- Treats anything soft, like hot dog (natural of course, non pork (my preference)), or what I like & I use... Natural Dog Food Rolls by Natural Balance (They have changed the formula on these in 2014 some to the better and some ingredients I liked are gone but still a good option)  Also liver, chicken, what ever the dog LOVES! Do not bring hard, crunchy or large size treats.

You Can get these in Barboursville @ Complete Petmart

Puppy Class- Your Puppy should be crate trained and we like for you to bring the crate for the first session. I prefer the plastic type of crate but realize some like the wire ones as some come with a wire divider to make it adjustable. You can break those down and bring them if needed. Soft crates cannot be used. The door needs to swing right to left or left to right not a drop down door.

Wire Crate PlasticvCrate

 

 

 

 

 

What kind of equipment do I need for Basic Obedience Class?

Slip collar (choker) (see above) and a 6' Flat Leather or Nylon leash. Leather is better.  No chain or retractable leashes. You do not want to use rolled (round) leather or nylon leashes. You need to have the proper equipment before coming to your first class. If you have any questions about the equipment you need please call or e-mail.

 

 

 

 

 

What is your physical address? Where are you located?  We do 90% of our training on location (off our property). The ONLY people that will be coming to our place, which is our personal residence, will be "Puppy Buyers" and the occasional "Police Officer". NO other customers will be coming to our property.    So there is no need for us to place our address on this web-site, or give you directions, unless your in that category. And then we are by appointment ONLY. We also do not receive mail here, only UPS/FedEx so be sure to send the contract to the PO Box.  If you feel you need to speak to us about this matter please feel free to call, and we can further explain.  We can also give you as many references as you wish from any of our customers, ranging from past or current, Regular Classes, Police, In-kennels, Puppy Buyers, etc... The Training Location will be given to you when we set up you scheduled training time/day. Most likely it will be in Scott Depot about 1/2 mile from the Exit. (Also it's not in a seedy/scary area, it's in a nice safe environment)  ;-)